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1
 26-06-09, 00:33
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HELP PLEASE - offtheroad.de
Hi
Anybody bought stuff from offtheroad.de Ordered a waterpump protector for my new XT660R - paid 55 euros including delivery Problem it hasn't been delivered - DHL say that they have attempted to deliver it unsuccessfully and that it has been sent back to germany Nobody has in reality tried to deliver it as my wife is at home with the baby and no calling card was left I have emailed offtheroad and they said I need to contact DHL and vice versa Anybody any ideas what to do next ? I have no part and I am 55 euros out of pocket !! SEAN |
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26-06-09, 15:28
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I have, and it came within 3-4 days. I must be lucky.
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26-06-09, 16:12
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Quote:
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26-06-09, 16:15
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I would contact DHL also.
I'd want to know what date & time they attempted to deliver. Why a calling card or other notification of attempted delivery was not issued. And they you want the item delivered ASAP. DHL were paid to deliver, they didn't, their problem. Nick. |
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26-06-09, 21:05
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I did not have any problems with OTR or DHL- see my post in other thread
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26-06-09, 21:14
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aye ive used off the road 3 times never had a problem goods usually come in 4 or 5 days
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27-06-09, 11:00
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it clearly seems to be a problem with DHL, but again, in my opinion the seller is responsible for the shipping unless it is stated in the terms&conditions list.
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8
30-06-09, 17:26
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Update..
Got a full refund from Off The Road which was good news .
I am sure that DHL are at major fault here.. The people at Off The Road seemed a bit p****d off with me posting here tho ! Still need the part though, so I am hoping to reorder the part and get better luck with DHL - fingers crossed please... Need the water pump protector as it seems very vulnerable sticking out beyond the bashguard.. Does anybody else supply this part or have one to sell ?? |
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