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  # 1  
Old 26-06-09, 00:33
yorkshiresurfer yorkshiresurfer is offline
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HELP PLEASE - offtheroad.de

Hi

Anybody bought stuff from offtheroad.de

Ordered a waterpump protector for my new XT660R - paid 55 euros including delivery

Problem it hasn't been delivered - DHL say that they have attempted to deliver it unsuccessfully and that it has been sent back to germany

Nobody has in reality tried to deliver it as my wife is at home with the baby and no calling card was left

I have emailed offtheroad and they said I need to contact DHL and vice versa

Anybody any ideas what to do next ?

I have no part and I am 55 euros out of pocket !!

SEAN
  # 2  
Old 26-06-09, 15:28
franksy franksy is offline
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I have, and it came within 3-4 days. I must be lucky.
  # 3  
Old 26-06-09, 16:12
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nein nein is offline
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Quote:
Originally Posted by yorkshiresurfer View Post
Hi

Anybody bought stuff from offtheroad.de

Ordered a waterpump protector for my new XT660R - paid 55 euros including delivery

Problem it hasn't been delivered - DHL say that they have attempted to deliver it unsuccessfully and that it has been sent back to germany

Nobody has in reality tried to deliver it as my wife is at home with the baby and no calling card was left

I have emailed offtheroad and they said I need to contact DHL and vice versa

Anybody any ideas what to do next ?

I have no part and I am 55 euros out of pocket !!

SEAN
I think it is Thorsten(off-the-road owner) who has to deal with DHL and NOT you. He is responsible for the shipping.
  # 4  
Old 26-06-09, 16:15
NickW909 NickW909 is offline
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I would contact DHL also.

I'd want to know what date & time they attempted to deliver.

Why a calling card or other notification of attempted delivery was not issued.

And they you want the item delivered ASAP.

DHL were paid to deliver, they didn't, their problem.


Nick.
  # 5  
Old 26-06-09, 21:05
xtrlee xtrlee is offline
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I did not have any problems with OTR or DHL- see my post in other thread
  # 6  
Old 26-06-09, 21:14
tricky tricky is offline
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aye ive used off the road 3 times never had a problem goods usually come in 4 or 5 days
  # 7  
Old 27-06-09, 11:00
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nein nein is offline
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it clearly seems to be a problem with DHL, but again, in my opinion the seller is responsible for the shipping unless it is stated in the terms&conditions list.
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