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yorkshiresurfer

26-06-09 00:33

HELP PLEASE - offtheroad.de

Hi

Anybody bought stuff from offtheroad.de

Ordered a waterpump protector for my new XT660R - paid 55 euros including delivery

Problem it hasn't been delivered - DHL say that they have attempted to deliver it unsuccessfully and that it has been sent back to germany

Nobody has in reality tried to deliver it as my wife is at home with the baby and no calling card was left

I have emailed offtheroad and they said I need to contact DHL and vice versa

Anybody any ideas what to do next ?

I have no part and I am 55 euros out of pocket !!

SEAN

franksy

26-06-09 15:28

I have, and it came within 3-4 days. I must be lucky.

nein	26-06-09 16:12

Quote:

Originally Posted by yorkshiresurfer (Post 98855)

I think it is Thorsten(off-the-road owner) who has to deal with DHL and NOT you. He is responsible for the shipping.

NickW909

26-06-09 16:15

I would contact DHL also.

I'd want to know what date & time they attempted to deliver.

Why a calling card or other notification of attempted delivery was not issued.

And they you want the item delivered ASAP.

DHL were paid to deliver, they didn't, their problem.

Nick.

xtrlee

26-06-09 21:05

I did not have any problems with OTR or DHL- see my post in other thread

tricky

26-06-09 21:14

aye ive used off the road 3 times never had a problem goods usually come in 4 or 5 days

nein	27-06-09 11:00

it clearly seems to be a problem with DHL, but again, in my opinion the seller is responsible for the shipping unless it is stated in the terms&conditions list.

yorkshiresurfer

30-06-09 17:26

Update..

Got a full refund from Off The Road which was good news .

I am sure that DHL are at major fault here..

The people at Off The Road seemed a bit p****d off with me posting here tho !

Still need the part though, so I am hoping to reorder the part and get better luck with DHL - fingers crossed please...

Need the water pump protector as it seems very vulnerable sticking out beyond the bashguard..

Does anybody else supply this part or have one to sell ??

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