http://www.off-the-road.de - .: XT660.com

Gusmaze · # 1 15-08-13, 04:42

hello guys

i bought some parts from http://www.off-the-road.de but the site is down for a lot of days, no emails answers...

anyone know whats the trouble?

thanks

Gas_Up_Lets_Go · # 2 15-08-13, 09:41

Hmmm......

I just took a look and it appears the site is down, but the domain is still responding. Could be a faulty server.

OTR often take a long time getting kit out to you, they are notoriously bad where it comes to web orders. The best thing is to give them a call on the phone..... which is difficult without the website being up... anyone got a recent invoice from them with an email address or telephone number ?

Pleiades · # 3 15-08-13, 10:04

+49 (0) 221-768056-0

info@off-the-road.de

As GULG says - it really is always worth ringing up first to check stock availability and lead times with OTR. Thorsten Haberkamm is the chap at the helm; he is a genuinely nice and very helpful guy.

DaleC · # 4 15-08-13, 10:08

I too was wondering whether they were in some sort of bother as the website was not responding. However, it did finally work for me (yesterday) - but not today.

I have ordered plenty of stuff from them, with great service for 90% of the products ordered. The only issue was a 2 week delay on the bashplate which had me nervous as I was departing for a trip. As an aside, Metal Mule messed me about for 6 months before conceding that they couldn't get me a bashplate, despite having my cash for that length of time and informing me that they had one on the shelf when I sent them the money!

My last order from OTR was 4 Months ago and it was the bashplate and the details for OTR from my last invoice is as follows:

OTR-Performance GmbH
Hugo-Junkers-Stra�e 52-54
50739 K�ln (Cologne)
Germany
Telefon +49.(0)221.768056-0
Fax +49.(0)221.768056-6
eMail info@off-the-road.de
Internet www.off-the-road.de
USt-Id-Nr.: DE 284 250 326

Best of luck!

uberthumper · # 5 15-08-13, 10:56

Well they'll definitely be on holiday today - 15th August. Might conceivably be on a summer shutdown for a week or so either side of that. Seem to remember they've done so in the past. May just be there's noone there to notice that the website has fallen over.

CaptMoto · # 6 15-08-13, 11:10

Also please read this thread http://www.xt660.com/showthread.php?t=17164

Ohlins · # 7 15-08-13, 17:24

Any time I've ordered parts with them they've arrived a few days later and with out problems.

I have in the past emailed them and they've replied quickly and with what information I needed.....

Just say'in like....

.

Gusmaze · # 8 15-08-13, 19:58

Hey guys

I�m from Brazil, so it�s not a god idea to make a phone cal...

It�s my second shop. The first one was all ok. Now I bought the hyperpro fork and rear springs, acerbis handbar protectors.

It�s weird, i receive an email from off the road, telling me "your shop is ok and will be shipped" but after that, I did not receive any tracknumber or DHL email with tracknumber.

So i wrote some emais withou any answer...

InkaJoe · # 9 17-08-13, 19:08

OTR is suffering from serious server problems.
They hope to be back online on Monday, 19.08.

In case, you don`t get a reply on your mail, they ask you to resend it again once their server is back on stage.

http://www.xt-660.de/forum/viewtopic.php?f=9&t=13787

As the admin on xt660.com does not allow them to register on this site, they asked members of the german forum to get you informed. (why politics in an "open" forum??)

Whatever, don`t kill the massenger...

salu2,
Joe

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