Hi All,

I've read some mixed reviews about eBike and thought I would document my claim experience. I've only just started the painful process so this will be a truly impartial thread as I don't know what the experience will be like. I'm insured for 3rd Party Fire & Theft and have had the policy is just under a month old.

The story so far..

On Friday 23rd November I was riding in to work when a friendly motorist decided to do a u-turn whilst I was filtering past stationary traffic. Ambulance and Ploice attended the scene and I managed to get the details of a witness, all of whom were satisified that I had done nothing wrong and the other party was entirely to blame.

I called eBike later that day to report the accident and was told by the chap that answered the phone that his computer was down and he would call me back in 5 minutes.

I waited until Monday 26th November and having had no call back from eBike I decided to give them another go. I spoke to Jane who seemed nice enough and took my details as well those of the other party, witnesses and the police cad number. She said that they would arrange to have my bike collected and repaired and that I would be supplied with a loan bike while this was being done. I thought this was a bit of a result as I'm only insured 3rd Party Fire & Theft. I fully expect them to change their minds about this. She said that someone would call me in the next 2 days to sort this out.

About an hour after this call I got a call from Adam at Angel Assistance to say that they had been handed my claim and they would arrange to get my bike sorted in the next 2 days. So far so good.

I'll update this thread as things progress.

Marc