Hi All,

I've read some mixed reviews about eBike and thought I would document my claim experience. I've only just started the painful process so this will be a truly impartial thread as I don't know what the experience will be like. I'm insured for 3rd Party Fire & Theft and have had the policy is just under a month old.

The story so far..

On Friday 23rd November I was riding in to work when a friendly motorist decided to do a u-turn whilst I was filtering past stationary traffic. Ambulance and Ploice attended the scene and I managed to get the details of a witness, all of whom were satisified that I had done nothing wrong and the other party was entirely to blame.

I called eBike later that day to report the accident and was told by the chap that answered the phone that his computer was down and he would call me back in 5 minutes.

I waited until Monday 26th November and having had no call back from eBike I decided to give them another go. I spoke to Jane who seemed nice enough and took my details as well those of the other party, witnesses and the police cad number. She said that they would arrange to have my bike collected and repaired and that I would be supplied with a loan bike while this was being done. I thought this was a bit of a result as I'm only insured 3rd Party Fire & Theft. I fully expect them to change their minds about this. She said that someone would call me in the next 2 days to sort this out.

About an hour after this call I got a call from Adam at Angel Assistance to say that they had been handed my claim and they would arrange to get my bike sorted in the next 2 days. So far so good.

I'll update this thread as things progress.

Marc

No word from eBike on Tuesday 27th November. I didn't really expect to hear anything from them. I'll wait another day before I start nagging them.

No word from eBike on Wed 28th November. Still not suprised yet.

Oh I do hope there'll be a happy ending to this.... I can't take all this suspense.... I'll have no fingernails left soon

I was insured by Carole nash... had a come off 3rd party not ma fault....2days leter a wis runnin a sv650 brand new as a replacement bike I said to them as a had a choice any 600 bike... give me anythin but a 650sv.... an hey thats what a got....a was afraid tae run it so it sat in ma garage,,, when the guy dropped it off I told him a didnt want a sv.... he said phone the office... mind you this came from Manchester to ma house in Glasgow,,,i phoned an they said phone back tomoro an we`l get it uplifted an give you a bandit.... a said the guys here just now he can take it with him.....naw.... a had tae phone the next day an then the next week the guy arrived tae uplift wi no replacment....then came the dinger.... he said because a wasnt doing more than 25miles aday a wasnt entitled tae a bike.........so whit did a get after a lot of @@@@@@FFFFFFFyer Kiddin @@@@@@ yer Kiddin.....SWEET Zilch....so git on their case...an tell them ye work far away Jist in case.....as ye need oit fur work an it cuts 2 hours off yer journey.....this is because a wis 3rd party an it wasnt ma fault.... but if a wis FC like I am now.... it wid have been no bother.....so watch how ye go... an refuse nuthin but blows.mabozzar....an ma ma bozz wir sore after the come off as a hit the tank as a clicked ma heels in mid air, whilst somersaulting oer the guys Car......

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I gotting my nagging shoes on yesterday and gave eBike a call to find out what was going on. I spoke to Francis who told me that they had done "searches" and had not found the other partie's insurance details yet. I have the other guy's mobile number (as do they) so I offered to phone him and get the details for them.

After getting the details I phoned them back and they said that someone would call me the same day to get me a rental bike and pick up my XT to get fixed. I got a call last night from Angel Assistance again to arrange a rental bike and an inspection of my bike. We went through all the details again and in the end they decided that they couldn't proceed until they had spoken to the other insurance company and confirmed they would accept liabilty. This is exactly what I'd been expecting.

they said they would call me back today.