I gotting my nagging shoes on yesterday and gave eBike a call to find out what was going on. I spoke to Francis who told me that they had done "searches" and had not found the other partie's insurance details yet. I have the other guy's mobile number (as do they) so I offered to phone him and get the details for them.

After getting the details I phoned them back and they said that someone would call me the same day to get me a rental bike and pick up my XT to get fixed. I got a call last night from Angel Assistance again to arrange a rental bike and an inspection of my bike. We went through all the details again and in the end they decided that they couldn't proceed until they had spoken to the other insurance company and confirmed they would accept liabilty. This is exactly what I'd been expecting.

they said they would call me back today.