This company are apparently a huge (biggest in Europe?) approved repairer in the UK.

I am currently part way through my second claim with them as the approved repairer. Perhaps I should have learnt from the first claim which was delayed by 6 weeks while they waited for a part. I had a courtesy bike that time so was more lenient about it.

However, I reported my claim just over 6 weeks ago. It took them 2 weeks to collect my bike. It took a further 10 days for them to inspect the bike and get the claim approved and now after 2 1/2 more weeks they have told me they cannot source a part.
The part in question is the XT660Z top yoke. Apparently their supplier has none and Yamaha have said it would take a minimum FOUR months for them to supply one!

I know the repairer cannot be blamed for parts. The problem their apathy. It has taken many weeks of phone calls to get them to do or tell me anything. Their service is utterly appalling and I would urge anyone to steer well clear of them.

Currently waiting for the insurance company to come back to see if there are any alternative resolutions to this.

Suffice to say, it would seem I am going to miss the entire summer because some little scrote wanted to try and nick my bike.

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Bike: 2008 XT660Z Tenere with various bits and bobs added or subtracted

It does indeed sound like poor service...as an option why not source a top yoke yourself and negotiate with the insurance company?
http://www.ebay.co.uk/itm/yamaha-XT6...UAAOSwuxFYzTmt

Yeah I have started to do that but I have only found bottom yokes or yokes for an X or R which are different to a Z.

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Bike: 2008 XT660Z Tenere with various bits and bobs added or subtracted

http://www.ebay.co.uk/itm/TIJA-SUPER...EAAOSwn7JYEyjn


Im not sure if this is what your looking for..BUT I LIKE TO LOOK!!

Or..... how about an upgrade ?

https://www.off-the-road.de/en/XT-66...0Z-Tenere.html

You'd need new forks too

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Never underestimate the power of stupid people in large groups.

Try here:

https://www.motorcyclespareparts.eu/...ng-360609.aspx

Good luck, know how annoying this type of thing can be!