4th Dimension Innovation
 

This company are apparently a huge (biggest in Europe?) approved repairer in the UK.

I am currently part way through my second claim with them as the approved repairer. Perhaps I should have learnt from the first claim which was delayed by 6 weeks while they waited for a part. I had a courtesy bike that time so was more lenient about it.

However, I reported my claim just over 6 weeks ago. It took them 2 weeks to collect my bike. It took a further 10 days for them to inspect the bike and get the claim approved and now after 2 1/2 more weeks they have told me they cannot source a part.
The part in question is the XT660Z top yoke. Apparently their supplier has none and Yamaha have said it would take a minimum FOUR months for them to supply one!

I know the repairer cannot be blamed for parts. The problem their apathy. It has taken many weeks of phone calls to get them to do or tell me anything. Their service is utterly appalling and I would urge anyone to steer well clear of them.

Currently waiting for the insurance company to come back to see if there are any alternative resolutions to this.

Suffice to say, it would seem I am going to miss the entire summer because some little scrote wanted to try and nick my bike. :angry:

It does indeed sound like poor service...as an option why not source a top yoke yourself and negotiate with the insurance company?
http://www.ebay.co.uk/itm/yamaha-XT6...UAAOSwuxFYzTmt

Yeah I have started to do that but I have only found bottom yokes or yokes for an X or R which are different to a Z.

http://www.ebay.co.uk/itm/TIJA-SUPER...EAAOSwn7JYEyjn


Im not sure if this is what your looking for..BUT I LIKE TO LOOK!!

Or..... how about an upgrade ?

https://www.off-the-road.de/en/XT-66...0Z-Tenere.html

You'd need new forks too

Try here:

https://www.motorcyclespareparts.eu/...ng-360609.aspx

Good luck, know how annoying this type of thing can be!

Think I'd be finding my own at the speed they work and fitting it myself.

Here's another, 7-14 days, so gives you options

https://www.ajsutton.co.uk/product/y...wn-comp-?uid=0

I have spoken with a couple of parts suppliers and, many of whom say 1-2 weeks on their websites to suddenly turn into a month or more when you actually speak to them. Its all rather frustrating.

As for Bennetts, sorry mate you need to speak to someone else (anyone other than them) to deal with the complaint. They have been utter sh** so far. Certainly won't get my business again.

GULG - whilst that's very appealing I have a wedding to pay for so I don't think I could square that one with the Mrs.

I take it the links to ebay I posted were the wrong ones?

Hi Nikroc.

Unfortunately yes.

Thank you all the same though.