Home

Go Back   .: XT660.com - The #1 XT660 Resource :. > XT660 Tech Section > General Help Section > Dealers, Purchasing, Insurance, & Warranty
FAQ Calendar Search Today's Posts Mark Forums Read Main site

Google

Dealers, Purchasing, Insurance, & Warranty Warranty claims what is covered and what is not? Also Insurance Vs Mods discussions.

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  # 1  
Old 19-07-14, 11:56
thumper rider thumper rider is offline
Newbie XT-Moto
 
Join Date: Jun 2014
Location: exeter
Posts: 8
thumper rider is on a distinguished road
Yamaha customer sevice...

...is absolutely appalling.

Hey there,

I thought I'd share my experience, so far, withe Yamaha Customer (don't) Care.

I bought my 660z four weeks ago, over the next few days an oil stain appeared under the machine. After a couple of visits to the dealer, it turned out the frame had a bad weld...not a good start. The dealer, without hesitation, offered to replace the machine. Superb...

I wrote to Yamaha explaining what had happened in detail, pointed out the shortfalls in their quality control and the fact that I am so disappointed. I asked for some kind of recompense for all the hassle, insurance change etc...

Yesterday I received a reply... They would not compensate me in any way, the machine was replaced, that's the end of the matter... All the manager would say was that according to the law they've done all they need to...

So, it seems, when you buy a new bike that has been poorly manufactured, you pay more, get more hassle and end up being extremely disappointed.

Is this fair?
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 19:38.
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.

  XT660         Archive   Main site


Footer
vBSkinworks Top