well this is my story...
more than a year ago, I purchased a HEL break line for my rear break on my 07 XTX. Believe it or not, it stayed in my closet for a whole year untill i finally decided to have it fitted by my mechanic along with the 20,000 km service.
The mechanic called the next day saying that the break hose was 4 inches shorter and he had to fit back the stock one till i gave him the right thing.
First thing that came to my mind was..... sh1t! they will just not even pay attention to my email as long as it has been a whole year after the purchase. I talked to CaptMoto and he suggested that I had nothing to loose emailing them and explaining what the situation was all about.
Their answer was...."no problem, send us the item along with the invoice and we will short this out immediately".
Mind that I live in Greece and just had to spend 5 quids (6 euros) to send it back.
A week later a whole new line at the correct length was in my mailbox, free of any postal fee.
I took it to my mechanic, and all was fine.
Besides the exellence of the quality, I have to say a BIG THANKS to HEL break lines for being PROFFESSIONALS!!!!
THUMBS UP FOR HEL BREAKLINES

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