I recently did a trip to the Alps and stupidly programmed all my routes into my 2 year old TomTom rider. The thing died on the way to Dover and I had to guess navigate from there on in.

On my return I sent the thing off for out of warranty repair expecing a big bill. They E-mailed me on reciept and said they would send an estimate in 3 days.

A month later I e-mailed them and said "Either let me know what is happening or send my property back so I can get a third party to fix it".

They replied saying they were having stock problems. The next day they again e-mailed and said they were sending it back without any other comment.

Today I recieved a brand new TomTom rider V2 and no bill. They said it was repaired free of charge but the case was new, the software was different, it was simply replaced, they even swapped the serial number sticker on it from the old one (it was bent and dog eared.

Am I chuffed, you betcha.

3 Cheers for TomTom......

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We are now retired....so....... lots of this and this and no more of this or this