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Old 09-10-09, 23:13
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CaptMoto CaptMoto is offline
The Guv'nor
 
Join Date: May 2006
Location: London
Posts: 4,007
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UK Tenere owners let's help SteveD

As some of you might know SteveD has had a problem with his rectifier / regulator, for some reason his one was frail and weak, it over heated and eventually the connection burned or deteriorated.

When he took his bike to the dealer, he has had not a lot of joy from them. As you know some dealer are all towards the client when it comes to a warranty claims other are not and tend to fleece you.

I have suggested to Steve that he is entitled to have his bike collected and taken f.o.c. using the Yamaha RAC cover to another more reputable dealer.

He also understands that this issue has affected a few other Tenere owners here and while most of these have had their entire loom changed, his dealer, despite having received a new loom from Yamaha, are reluctant to fit it on his bike, and they just want to change the original connector with a smaller and cheaper looking one.

Why I wonder? Well, either because they are plain lazy or because they are thinking that if they just bodge his bike they can keep the loom and flog it to the next customer, a new entire new loom is in the �250 mark range so you know its easy money for the store manager, effing creep!.

Now, how can you help?

If you have had the same issue please write down the following:
  • What exactly happened to your bike?
  • Which dealer did you take it to? Please provide Dealership name and possibly the name of the rep that helped you.
  • Did they resolve the matter without any grief?
  • Was the whole loom changed?
Once we have enough of these evidence SteveD can write a letter to Yamaha complaining against his dealer and we hope this should allow Yamaha to see that some dealer are doing the dirty on the clients.

Thanks

Last edited by CaptMoto; 09-10-09 at 23:18.
 

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