Bad Dealer - .: XT660.com

NigelT · # 1 21-02-10, 17:36

Bought my 2008 XT660R from a large Motorcycle dealer in Wellington Telford, found the following faults:

Wrong size tyres
No hand book- At time of purchase
Told it had been serviced (book was stamped) 4k, then told it was only a oil change ??
Found plug worn and dirty
Found air filter even more dirty, very worring on such a low use bike

Highlighted all the above to the dealer !!!!

Responce was, Not interested, we've had your money now ****** off type attitude ????

Not good

Not Happy

Thinking of writing to Yamaha, or just voting with my feet again ?

uncle ricky · # 2 21-02-10, 18:11

Quote:

Originally Posted by NigelT

Bought my 2008 XT660R from Wylie and Holland Wellington, found the following faults:

Wrong size tyres
No hand book
Told it had been serviced (book was stamped)
Found plug dirty
Found air filter even more dirty

Highlighted all the above to the dealer !!!!

Responce was, Not interested, we've had your money now ****** off type attitude ????

Not good

Not Happy

Thinking of writing to Yamaha, or just voting with my feet again ?

The air filter is changed every 2 years IIRC
How many miles has it done ?

NigelT · # 3 21-02-10, 18:42

Quote:

Originally Posted by uncle ricky

The air filter is changed every 2 years IIRC
How many miles has it done ?

4K, I have now fitted a new K&N and an upgraded plug, but have not noticed any change in performance.

dagonet · # 4 21-02-10, 18:22

Quote:

Originally Posted by NigelT

Bought my 2008 XT660R from Wylie and Holland Wellington, found the following faults:

Wrong size tyres
No hand book
Told it had been serviced (book was stamped)
Found plug dirty
Found air filter even more dirty

Highlighted all the above to the dealer !!!!

Responce was, Not interested, we've had your money now ****** off type attitude ????

Not good

Not Happy

Thinking of writing to Yamaha, or just voting with my feet again ?

Hi,
I would report this immediatly to Yamaha.

Regards

stumpydave · # 5 21-02-10, 18:26

As its a pre owned bike it would be sold with whatever tyres/handbooks it came to them with so I dont think theres an issue there.
You dont say whether they have serviced it or the previos owner serviced it/had it serviced. If they have been told its recently been serviced and have told you that then again I would say no issue.
However if they have claimed to have serviced it when obviously they havent then you do have a claim. Its all in the wording.

NigelT · # 6 21-02-10, 18:47

Quote:

Originally Posted by stumpydave

As its a pre owned bike it would be sold with whatever tyres/handbooks it came to them with so I dont think theres an issue there.
You dont say whether they have serviced it or the previos owner serviced it/had it serviced. If they have been told its recently been serviced and have told you that then again I would say no issue.
However if they have claimed to have serviced it when obviously they havent then you do have a claim. Its all in the wording.

I agree but the bike handled very badly with oversize tyres on, i changed them to std Yamaha sizes and its great to ride and feels safe now, as for service the told me the had done a PDI safe check and a service, plus there stamp is in the book at 4k miles, but then told me they had only changed the oil, i said i dont think much of thr pdi check as no one noticed the very bad handling and wrong tyres?

stumpydave · # 7 21-02-10, 19:31

Quote:

Originally Posted by NigelT

I agree but the bike handled very badly with oversize tyres on, i changed them to std Yamaha sizes and its great to ride and feels safe now, as for service the told me the had done a PDI safe check and a service, plus there stamp is in the book at 4k miles, but then told me they had only changed the oil, i said i dont think much of thr pdi check as no one noticed the very bad handling and wrong tyres?

Its been posted on here several times about wrong tyre sizes affecting handling so I agree with what youre saying there, stock size is that for a reason.
I'm not aware of dealers riding a bike as part of a pdi check, (mine had 000000 miles on it when I collected it) I think its purely a visual check that everything is where it should be and not loose or falling off.
I'm not sure what should be cleaned/ replaced at 4000mile service, have a search on here, perhaps it should only have the oil changed??
I think after its running in oil change service at 600miles its only due full service at 6000miles. (anyone confirm please?)
Does seem a little misleading though to say its been serviced, they should have stated that the oil had been changed.

NigelT · # 8 21-02-10, 19:39

Quote:

Originally Posted by stumpydave

Its been posted on here several times about wrong tyre sizes affecting handling so I agree with what youre saying there, stock size is that for a reason.
I'm not aware of dealers riding a bike as part of a pdi check, (mine had 000000 miles on it when I collected it) I think its purely a visual check that everything is where it should be and not loose or falling off.
I'm not sure what should be cleaned/ replaced at 4000mile service, have a search on here, perhaps it should only have the oil changed??
I think after its running in oil change service at 600miles its only due full service at 6000miles. (anyone confirm please?)
Does seem a little misleading though to say its been serviced, they should have stated that the oil had been changed.

Yes i agree, i dont think the air filter is due at 4k but it takes five mins to check and they would have seen its bad state, but they said ride it til it starts playing up or down on power, which is bad advice, by then dirt would have been sucked into the carb and engine.

dagonet · # 9 21-02-10, 19:56

Quote:

Originally Posted by NigelT

Responce was, Not interested, we've had your money now ****** off type attitude ????

I don't understand, why you guys are discussing the service issue. It is totaly unimportant when a part is due to service.
If the dealer response is true, now that is an issue. All other points concerning the tyres, the air filter and so on, can be easily serviced by the dealer and no one would even post this in the forum.
It's all about the dealer response.

Regards

NigelT · # 10 01-03-10, 21:16

Quote:

Originally Posted by dagonet

I don't understand, why you guys are discussing the service issue. It is totaly unimportant when a part is due to service.
If the dealer response is true, now that is an issue. All other points concerning the tyres, the air filter and so on, can be easily serviced by the dealer and no one would even post this in the forum.
It's all about the dealer response.

Regards

Hi, dont really understand your somewhat sharpe reply!! Of course its valid to disscuss when a part is due for check, service or replacement ! This was the dealers defence, saying that according to Yamaha's schedule non of the items i refer too were due, hence left in an awfull state. I contacted another dealer out of the area and they were so upset to hear how the bike was handed over and how the dealer responded to me, they have offered to carry out a full 32 point check over,full service and supply me an air filter F.O.C (�40) to uphold the Yamaha network and brand,above all keep the customer Happy. Now thats what i call a good dealer and great care and fore thought.

Name of dealer network is CMC Motorcycles LTD: ACE

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