OTR, Off the Road, have given me some excellent service.

In January I ordered their fork brace. A about two days after I ordered it, I received the automated email saying it had been dispatched via DHL [which run national post in Germany as far as I know].

A week went by, me expecting it to arrive.
Two weeks went by. No parcel. I had a look at the email, got the tracking number and put it into the DHL tracking website. That stated it had left Germany a day after it was dispatched. Strange?!

Getting concerned now, I emailed Thorsten at OTR and he replied, telling me to sit tight. Fair enough.
I forgot about the fork brace for a bit, and then realised that a month had gone by in total.
Again, I emailed Thorsten at OTR and he said he would investigate with DHL. Understandably, I am guessing he may have been concerned that I was pulling a fast one and trying to get my money back/another fork brace.

That was in February. Before I knew it we were half way through March and STILL no fork brace. Again, I emailed Thorsten. He told me that the investigation was still underway. Ok, now I was at the point of writing off the money as lost and posting this in the hall of shame section.
A short while after that, at the beginning of April, an email came through from Thorsten.
He told me that as the biking season was starting to get underway, he would ship me another one! Good news for me!
TWO days later, it arrived. From Germany to me in two days, I was pleased!

Throughout every email, Thorsten has been very polite and accommodating. Although I lost confidence in the parcel arriving at one point, I did not lose confidence that Thorsten would sort it out for me. Respect to him!

As the for the quality of the Fork Brace.. I couldn't be happier. Took two minutes to install, the build quality and finish is superb. Comes with bolts and fitting instructions. Looks flash and sexy, and seems to improve feedback from the front end. BUY ONE.

I am certainly buying from OTR again. Worth the wait!!

Here is a link to the fork brace>>> http://off-the-road.de/xt660_fahrwerk_raeder.html?&L=1
[third one down on the page]