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It's always nice to hear stories like that. In my experience, the bigger the company, the lousier the customer service. Small companies are "forced" to cater to the few customers they have, whereas the bigger coorporations tend to forget the single customer and just power-push for volume.
Credit to a big company like TomTom, to have done what they did. A month to resolve the issue is perhaps a bit on the long side, but they solved it none the less. To the customers satisfaction.
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