I'm curious to hear anyone's experience on this matter. Be interesting to hear if it is the same in the other states of OZ, the UK, Europe, or even the States. Or perhaps
it's happened and I have turned into my father (grumpy old man)
Don't get me wrong this is not a whinge or complaint, just an observation. Particularly when retail businesses in Australia are consistently complaining about shoppers buying overseas.
Having bought my TEN about a month ago I've been researching mods, all the usual stuff, you know how it goes. Of course I end up here on XT660.com. What a great place this is. Have learned heaps.
So I end up replacing the OEM pipes, which of course then leads to the fuel mods, and now air filters.
What I'm finding is that it is easier and cheaper for me to purchase just about anything really, on the net rather than in my local shops. I find that overseas retailers also seem to be better at communication with the customer and their general knowledge of the products that they sell is better.
For example, I tried to get some DNA filters from my local Yam dealer. Yes he can get them from our Aussie importer.......but it will take 4 weeks and
EXPENSIVE, also they were not really sure what I was talking about, even after showing them on the DNA website. And these guys sell Tenere's . But to be fair the majority of what they sell would be dirt bikes but even so... So I go home and hop on the net, place an order with BRspecialtuning. I receive a conformation email quickly that the order has been received and is being processed. Next day I receive another email, order has been dispatched, and I should receive the order between 5 and 15 days (I think). So far pretty good service and cheaper than buying it here, be interesting to see how long it takes for the delivery.
Now I really do want to support our local shops, even it is a bit more expensive. But more and more I find it harder to do.
Our local Touratech importer....I ordered a luggage rack for the Ten. First off I hear nothing for a while, then a phone call to say they're out of stock. They'll ship it out ASAP. Two weeks down the road I've heard nothing, hmmmm? An ETA would be nice.
It just seems to me that Australian businesses are dropping the ball somewhat. I consistently seem to get better service from overseas. Of course there are exceptions to the above, Kev here on XT660.com has been so helpful and patient,especially when one asks dumb questions! So I'm not generalizing by any means.
Perhaps you've purchased something from OZ and have had a good experience....I'd love to hear it. I hope it's not just me otherwise
IT really has happened
