Bloody hell! And I thought it was only in the colonies that we got crappy service like that. We have some dealers here that give shocking service like you got, as if it's the first bike they've ever sold, it's almost enough to make you buy a Suzuki (no, not really).
They are lucky that they have great product to make up for their ****house customer service.
Enjoy your ride, hope it works out for you! Boneman