It doesn�t matter what law or act is in place if a product isn�t acceptable then it�s simply that I don�t need to read loads of boring script. It isn�t acceptable to buy a car then 7k later the wheels corrode and I don�t know anyone who would accept it. My Tenere sits on a few stands at shows so its not a good advert for Yamaha with rusty spokes!....

I would keep emailing until the boxes are sorted and if no luck go the top of the company until it is. I had a similar problem with a mountain bike part when it failed and was told �It was not for off road use� despite it being for a mountain bike and extremely expensive. No luck with the UK dealer or importer so I wrote to the chairman in Japan. 2 weeks later a hand written letter from Japan and a signature from the Chairman instructing the importer to give me whatever I wish form the brochure immediately which they did. I wasn�t rude or offensive in any way but put my point and feelings across about the product made.

Maybe I�m just lucky and have a very good dealer

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