They upset me too
 

I was looking for a tenere back in 2013, Chorley yam were advertising that they had several new ones at a specific price, when I rang them they were unable to confirm or deny that they had any new bikes ! But insisted I call in to see them instead. Bloody strange going on. After a few call and having them talk to me in an arrogant manner I gave up, contacted Yamaha UK who said they would follow up, but they never got back to me either. I ended up going to cmc in Chester and buying a new tenere from them at the price quoted by Chorley in their advert but who sadly gave me such verbal diorhea that I wouldn't buy from them even if they did have what I wanted.

Sounds about right
 

That's exactly the stage I got to Craig. They had a lovely 690 prestige in there which I would have been really interested I wouldn't buy it now due to how they treated me (and others it would seem!) I too have emailed Yamaha UK but as yet I have no reply either!

I sent a quick email to Chorley Yamaha as well and was offered to go in to speak to the General Manager to see if he could help, but as you can understand by this point I had lost all interest in spending my money there!

Ive never had any dealings with chorley yam but wigan yam (same firm) are very good to deal with and id gladly put my name to them.
Great sales and very good after sales service too.