UK Tenere owners let's help SteveD
 

As some of you might know SteveD has had a problem with his rectifier / regulator, for some reason his one was frail and weak, it over heated and eventually the connection burned or deteriorated.

When he took his bike to the dealer, he has had not a lot of joy from them. As you know some dealer are all towards the client when it comes to a warranty claims other are not and tend to fleece you.

I have suggested to Steve that he is entitled to have his bike collected and taken f.o.c. using the Yamaha RAC cover to another more reputable dealer.

He also understands that this issue has affected a few other Tenere owners here and while most of these have had their entire loom changed, his dealer, despite having received a new loom from Yamaha, are reluctant to fit it on his bike, and they just want to change the original connector with a smaller and cheaper looking one.

Why I wonder? Well, either because they are plain lazy or because they are thinking that if they just bodge his bike they can keep the loom and flog it to the next customer, a new entire new loom is in the �250 mark range so you know its easy money for the store manager, effing creep!.

Now, how can you help?

If you have had the same issue please write down the following:

• What exactly happened to your bike?
• Which dealer did you take it to? Please provide Dealership name and possibly the name of the rep that helped you.
• Did they resolve the matter without any grief?
• Was the whole loom changed?

Once we have enough of these evidence SteveD can write a letter to Yamaha complaining against his dealer and we hope this should allow Yamaha to see that some dealer are doing the dirty on the clients.

Thanks

Many thanks for that but can I just add that I haven't got the bike back yet and the dealer intends to only use the connector off the new loom. What a waste as then the loom will be of no use to anyone else.
As for the new loom who knows where it is.
I hope we get some replies and I can put another letter together but more strongly worded this time.

Cheers steveD

I thought Yamaha had already put there hands up to the issue and are notifiying dealers about a fix? Im sure I read something on here from there marketing dept?

Shocking this hasnt been sorted out already!

For one they do not admit that there is a problem and secondly they do not have the spares to repair. C'mon you guys give me some ammo, it could be one of you with this problem next time.

I had the same issues with mine and i went to the dealer and told them there was a problem with the loom and regulator and rectifier, they said they had never heard of it, i went armed with a few pages from this forum, the next day the dealer rang me and said yamaha have agreed to change the loom and regulator rectifier, i asked is there any chance they could cut the loom under the tank solder the wires and shrink wrap the cable as i didnt want a new loom as it was a pain in the arse, the dealer refused and said they loom needed changing, after two weeks i had a new loom reg/rec changed and the bike is now running great, if you want any help from me, you can give yamaha uk my number and i will explain that there is a issue.

Capts quote is what i would do.(Some dealers dont like warrenty work because they have to wait for payment)
Steve will do anything to help anyone,top man

My bike broke down on three times, big yellow light on the dash , i unplugged the off the reg/rec and two cable were burned, i tried to clean them up but the engine light still come on.

I rang my local dealer JTS in Bridgend 01656 645552
The yamaha fitter there who changed the loom name was roy

who aranged RAC Yamaha assist to collect the bike

Later on i visited the dealer and explained the problem, while i was there the fitter took the reg/rec plug off and could see the problem, i then explained that there was a known problem with the bike's loom and reg/rec.

i left the bike there and the next day i had a phonecall from JTS who said yamaha had agreed to change the loom and reg/rec free of charge.

After two weeks the bike was ready for collection.




Im not sure if the dealer doesn't want to change the loom and is trying to pull a fast one, i for one have yamaha to be superb for warrenty work.

i had a spring snap on my sidestand on the tenere, i dropped the bike as it stalled at low speed, it damaged the pump, grey plastic side panel and mirror, i rang my local dealer and yamaha changed the lot, they even put new handgaurds on because they had a small scratch.

and as above no bother them changing the loom/reg/rec either, i think alot of it is your dealer not telling yamaha uk that this needs to be done under warrenty.

Steve if there is anything i can do let me know...

Hi

My tenere broke down about 3 weeks ago with just over 350 miles on her usual problem yellow light and bike not charging

I charged her over night rode to my dealers and they checked the bike and said the voltage regulator was not working.

They ordered the parts and replaced no problem and as the main salesman also owns a tenere and lurks on this site he got them to check the connector on the loom which seemed ok

Got the bike back after about 5 days and had an MT03 as a demo for that time which included the weekend waiting for parts

It has since had the 600 mile service done friday gone and then i thrashed it down to my uncle's yesterday a 400 mile round trip and the engine has become sweet as a nut very little vibes and never missed a beat

The dealer is powerbiking in High Wycombe they have been really good as my original petrol tank had paint imperfections and the replacement they fitted during the 1st service has over spray and they just ordered another one under warranty no problems what so ever

Regards Gary

Southwales Superbikes are also aware of the problem, they did Mudmover's.

My version...
 

• What exactly happened to your bike?
• The usual... light on, dead clocks... dead engine. All within about 30 seconds.
• Which dealer did you take it to? Please provide Dealership name and possibly the name of the rep that helped you.
• I first got assistance from the AA, as I've been a member for years. I'd already had a look at the plug before he arrived, but I did need him to jump start it for me. The actual connector for the live wire had rotted away, but we managed to make what's left of it make contact. 2,000 miles later, it's still working.
• Did they resolve the matter without any grief?
• When I took it to the dealer, "Parkroad Powerbikes" in Southampton, they cleaned it all up again, and checked it over.
• Was the whole loom changed?
• As yet, no. But I have been told there may be a recall, so we're waiting... if not, they have said they will fit a new loom anyway.

So, for now, I'm still waiting really, but the bike has run okay since the roadside "bodge". I'd like to see a proper solution to stop this happening again, not just another identical loom that could (will?) go again.

Hmmmm, thought that more owners might add to the list so I had a search through earlier posts to see what I could find, and hey presto! Who is going to say that this is not a common problem:-

The following have reported on this forum breaking down because of the regulator / rectifier connection.

steveD
fozzy17
harpy
tenere doug
georgeb
topper X 2
russolivant
xt660zrider
GeePee
rwhite148f
Firestorm_al
mudmover
Breweers Whoop
and 3 notified from South Africa

That's 17 not much of a problem then eh?:icon_cry:
......and that's only on this site!!!!:eusa_wall:


Perhaps they should have done a bit of testing in this country in the Winter time instead of jollying in Spain and Morrocco!:aska[1]:

You should offer your services Steve!

I would email Yamaha directly with that list and tell there they may be more to follow plus what happened to the mod they are supposed to be doing?

Sorry to hear its been such a nightmare for you

As I've reported in one of the other threads, mine went in the middle of France. A local Yamaha dealer changed the reg/rect, but of course the problem actually lay with the connector, which failed again the day after I got it back. Managed to do a temporary repair, which got me back to UK.

Bike has now been into Bransons of Yeovil, who were aware of the problem and the cause. A new loom is on order from Yamaha.

I haven't had any direct dealing with Yamaha UK, but don't see how they can claim to be unaware of the problem.

This is my poiny exactly. They say that it is not a common problem and are unaware that it is happening so frequently, this is why I would like persons with this problem to contact either Don or Moira at Yamaha UK on 01932 358042. Give them as much grief as we are getting and make them understand that this is a major problem.

Direct action is my answer

meet up at the NEC show and goto the Yamaha stand and make it clear that you won't leave until you have a letter stating that Yamaha Uk will fix the problem on all bikes :)

I had to do this when I owned a CCM - they sent a van out the next day and took my bike back to the factory and sorted it out.




After that I think I managed almost 2 months before it broke again ! :laughing7:

Telephone call today, they should have the 'bits' at the dealers by Friday or maybe Monday for the repair. That will be into week seven, now that's what I call a.....:moon:

.........and add another five to the list with the RTW crowd and we're up to 22 bikes with the same problem.

Heres the reply that Yamaha gave ref the rectifier issues.

I have had a reply from Yamaha today. The bulletin you have forwarded which I forwarded to Yamaha is not an official UK bulletin and will not apply here unless Yamaha UK decide to do so.

Having spoken to them about the issues they are happy to replace the breather for the modified version and to replace the cush drive as they have been doing these on a case by case basis.

They have not had any major issues with rectifiers or wiring problems within the UK, they have had one or two cases. They have advised us to check your wiring etc when you come in for the other issues. As they have had no issues with the oiled air filter in the UK.

Mike, how did Yamaha reply to you - email or post? Would you be prepared to post the contact details on here?

I wonder: If all the people on this forum who have had this problem wrote a letter or email directly to the person at Yamaha who contacted you, stating their name and address, registration number, the date they had the problem, the dealer concerned, and how (or if!) it was resolved, at least then they couldn't continue to say they are unaware of the problem or that it is only 'one or two' cases. It might not greatly help those of us who have already seen the dread orange light, but if it helped kick off a recall, it may help others.

If people think this is a good idea, I'll post a new thread containing the contact details entitled something along the lines of 'If you've had reg/rect problem, please read' and ask The Good Captain to sticky it for a while.

What do y'all think?

This is all a worry. Just done the first one hundred miles on my 09 Tenere. Do you reckon its worth checking for issues now and is this a general Tenere problem?

I am off to North Wales from Guernsey (with a boat trip obviously) and the round trip will nbe some 800 miles and I would rather not encounter 'off island' issues whilst travelling.

Cheers all.

Just this Saturday the orange light on my Ten (3 months old, 4,500 miles)came on after a few miles, it then refused to start up again. It sounds very much like the reg/rectifier fault.

It's in with the Yam dealer in Harrogate (after a 3 hour wait for the RAC! :sleepy1:) so we'll see how they/Yamaha UK perform.

I will keep you posted and hopefully add a bit more weight towards Steve D's case.

There are some bikes out there that have not had any problem at all and some of the original batch imported at that.
To put your mind at ease all you have to do is to remove the two screws on the cover over the expansioin bottle and push in the pin in the small black securing unit at the bottom of the cover and it will come off. Then remove the two screws on the reg / rectifier and pull out the unit. Then unplug the connector on the end of the loom from the unit, you will be able to clearly see the condition of the connectors. Check all of the connections for discolouration in the loom and in the regulator. Replacing is the reversal of this process. Make sure that the plug is pushed well home and none of the female pins on the end of the loom are pushed back into the plug itself which may have been my problem to begin with.
The bike will easily do your trip, enjoy!

Well, well! We are now in to week SEVEN, I hope that all of you guys with a similar problem are bustin the B***s of Yam UK with your calls about this issue. Unfortunately I'm working where I cannot get a M'phone signal so shall be sending another letter (I need a paper trail).
Still not even a message at home from the Dealer!:099:

As SteveD says not all bikes have had problems. I got mine this time last year and have no problems despite it living outside and being used all winter. In my case thought by the time the problem came to light I'd been using in enough and done sufficient miles that I'm pretty confident mine is ok.

Not sure how many miles you've got on your Ten yet but you might want to make sure you have done enough for any 'wear' to be noticeable when you check it.

BTW I love the avatar :)

I was talking to forum member (larf-online) who work's for Yamaha, he said the best way to ensure it does not happen is to push the pins 1mm out of line so when you re-connect it will have positive connection i.e the pins will be loaded one side to the other.
I have not got a Tenere (yet...still looking) but he told me do it as soon as you get one, it works

Hope this helps everyone

The replacement loom for mine has now arrived, less than two weeks after being ordered. IMO, it's definitely worth chasing up your dealer again. And again. And again. And etc etc

Is the bike rideable?

Quite frankly I am past caring, I've just got really busy :thumbsup:(self employed) and I don't have the time to pick it up in any case. I have spent sooooo much time now writing letters, going into the Dealers and making phone calls to no avail.
I will give the dealer a wide berth in the future as they have been of little use and have not been on my side for this issue.:nutkick:
I will be sorting out a more sturdy repair if I ever get the bike back, cannot wait until the warranty has expired!

Hope it gets sorted for you, but im pretty sure 90% of it is your dealer not wanting to do it, my dealer was really good i must say, ive had things done under warrenty including the loom and everything has been changed straight away no bother.

Just done as suggested SteveD and stripped it back to check connections. All look fine and was very tight. Worried when I put it back on that I might have bent the pins so removed it again! Put it back on and decided to leave it. Now piling on the miles (difficult on small Island) to highlight any issues sooner rather than later (that and the fact its a great bike to ride so hardly arduous).

Spoke to my Yam dealer here and they knew nothing of any issues but did say there was a dip stick issues that was solved.

Thanks again for advice and reasurance etc

Update,Update.
Talked to Yamaha UK today about this issue and that it has been discussed on this site, I gave the site name and suggested that a view would show how many bikes have had this problem.
By all accounts a new loom has been received by the dealer, but the mechanic has been taken ill.
Intention is to replace the complete loom.
Letter from Yam UK is in the Post.
Don't expect to see bike until next week WEEK 8 (is this a record?)
I did suggest that I could take the bike (in my van) to another dealer, Padgetts, Batley but was advised that this would only confuse things.
Hey Ho, what's another week?:sad9:

Great news though, hope you get up and running soon and the mechanic runs the loom the correct way, as they can be a nightmare...

That is a result, well done!
:smilies0225:

.
.
Hey Steve - really good to hear that your bike is eventually getting sorted.


Sorry mate - beaten that, my XTR was in the dealers for 14 weeks after the gearbox imploded :)

throughout the whole experience i was treat like a mushroom - kept in the dark and given nowt but cr*p - so i'm not surprised that you've had a struggle, its wierd that some folks have dealings with Yamaha where evrything is handed out on a plate and some of us have to fight tooth and nail to get an obvious design flaw sorted properly, no consistency!

For those interested my tenere has had a new loom somebody may be able to tell if its a updated plug, as you can see it still gets covered in mud and crap, a good clean with brake cleaner and some silicon over the top of plug, looks crude but does the job, i will spray the plug with spray grease then re-fit..


http://img.photobucket.com/albums/v4...1418Medium.jpg
http://img.photobucket.com/albums/v4...1421Medium.jpg
http://img.photobucket.com/albums/v4...1422Medium.jpg
http://img.photobucket.com/albums/v4...1424Medium.jpg

Hmmm, that certainly doesn't look like the one on mine that has failed. Is your bike an '09 model?
An excellent job by the way.
On a brighter note I actually received a letter today from Yam UK stating that "We are now pleasd to advise that the above dealer is in receipt of the required Wiing Harness and on successful completion of the repair, confirm that we will be writing to you regarding your concerns"

Next week is WEEK 8

So I wait and wait and wait and .....wait:120:

Nope mine a 09 plate but its a white 08 model, if somebody has a 08 bike and original loom try and get a picture up to compare if they are different, in fact if your a 09 model you can also.

Just a bit of an update on my bike. I picked it up from Acklams in Harrogate Yesterday with the problem apparently solved. At 9.45am I was stranded 1 mile short of Sutton Bank with the orange light flashing and me out of power��Not impressed. What compounded my irritation was that on closer inspection the retaining bracket/bolts collapsed in my hands due to the mechanic failing to tighten the bolts on the rectifier, shoddy workmanship

I went back to Acklams who finally realised the connector was corroded (despite me telling them initially this is what will have happened) and promised to replace the loom.

I also took the opportunity to call Yamaha whilst waiting for the RAC to pass on my thoughts. They admitted they had a �couple� of calls regarding this fault but at this time wouldn't be drawn on whether they were going to issue a recall. I would urge everyone (if you haven�t done so) to call Yam and make them aware of the problem, they admitted they need to get to a set number of calls/percentage/warranty claims for the recall to be triggered.

One good thing to come out the breakdown was that the RAC chap was a IAM instructor and gave me some great pointers on my riding on the way back to Harrogate!

I agree with 'iawebster', I just wish everyone who has had this problem would call Yam UK 01932 358042 Don or Moira.
Emphasize that this is not a solitary incident, even if you have had the 'fix' still call them as they should have your details on their database and cannot refute the facts. Fact there are about 120 Ten's registered with this site and I have counted about 25 that have had this problem, you work out the percentages!:119:
If anyone did a job or had a product to that amount of failure I would suggest you would be sacked or the product would be withdrawn or perhaps the product wasn't tested properly!
Still no contact about my bike, this is WEEK 8 now.
I intend to call the dealer tomorrow to find out when I can have it back.
I will put in a claim for compensation as I have used valuable tax, insurance and warranty time. The dealer in my opinion has not been pushing for this work to be done on my behalf and I will not be using them ever again. I will name and shame when / if I get my bike back.

NEWSFLASH

I got my bike back today!!!!!!!!!!!!

New wiring loom, new (4) indicators and one complete new rear caliper along with the 12K service (187.31).

I will now contact Yamaha UK with regard to compensation for 2 Months off the road with respect to lost Insurance, Tax and Warranty.

Will keep you guys informed.
It was raining quite hard when I got her back so I haven't had an opportunity to check her over yet, just hope all is OK.