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-   -   Touratech Yamaha XTX & R trick parts ( https://www.xt660.com/showthread.php?t=97)

CaptMoto 14-05-06 02:32

Touratech Yamaha XTX & R trick parts
 
http://www.touratech.de/shop_uk/en-us/dept_524.html

msomers 31-01-07 23:02

I ordered a bash plate from Touratech in November 06.
Absolutely no sign of it appearing to date. Touratech UK have made a couple of feeble excuses and the German factory latest was that they couldnt even tell the UK branch when they would deliver my order to them.

The service is absolute b ollocks and I wonder why you even mention them on this site. I tried Metal Mule as an alternative - no response. it's no wonder I've turned into a grumpy old man.

Can you use your influence to encourage these second raters to meet their commitments, or just stop making offers they cant deliver.

CaptMoto 31-01-07 23:21

very odd,

personally I have never ordered anything from them but I know people have ordered their stuff through off the road and apparently Thorsten gets the job done.

Sorry about this, but as Touratech its not a company under my sponsorship scheme I have no influence over them, if you don't want to use them again, it's no skin off my nose

Thanks for warning everyone else here.

dieterlubbe 01-02-07 01:28

The TT factory in germany is seriously behind schedule. Everybody's parts are being delayed. Apparently they are working on it.

Buck 01-02-07 09:56

Quote:

Originally Posted by msomers
I ordered a bash plate from Touratech in November 06.
Absolutely no sign of it appearing to date. Touratech UK have made a couple of feeble excuses and the German factory latest was that they couldnt even tell the UK branch when they would deliver my order to them.

The service is absolute b ollocks and I wonder why you even mention them on this site. I tried Metal Mule as an alternative - no response. it's no wonder I've turned into a grumpy old man.

Can you use your influence to encourage these second raters to meet their commitments, or just stop making offers they cant deliver.

Its one of my bigs gripes !!! bad customer service,never responding to e-mail,maybe we should start having our own name and same section on the forum,it might give these companys something to think about.

Fatty 01-02-07 14:11

For what it's worth, I ordered some TT kit for my F650 Dakar through Touratech in the UK and was told they couldn't guarantee a delivery date but the factory was working on it. Waited 4 months, cancelled the order. If I remember correctly, that was 2003 and it looks like little has changed.

I couldn't praise Thorsten at offtheroad.de more highly - great service & great kit (in fairness, I ordered non-TT stuff though).

Vote with your feet (wallet), Msomers - it's the only way they'll get the message!

Fatty


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