Warranty Claim for spokes..
 

Hi guys

I've decided to pursue a warranty claim on the spokes that are corroding badly after less than 3000 miles on the clock.

Only problem is, after contacting my original dealer they say I have to arrange a short 20 min inspection so they can sort out parts to replace. However, the dealer is in Edinburgh, and I`m over on the west coast of Scotland, almost 3 & 1/2 hours away. Seems a bit much for a 7 hour round trip just for 20 min to show them the spokes are rusting - plus its tricky for timescales to arrange something as just realised warranty expires on June 10th.... :(

They are also saying that "if we had seen the bike for the servicing at the intervals that are specified, we could have been alerted to the problem sooner". Once again, I've only had 2 services - 600 mile one at the dealer when i lived closer, and the 6 month/6000 mile one done locally at a Honda/Yamaha garage when I had moved - so would not have ridden 7 hours for an hour service.

Am I justified to simply take pictures in this instance of the effected areas on the spokes, or do they have to physically see the bike for warranty claims at their end?

Andy

Warranty,,, accept that it's purpose in life to absolve the dealer from their obligations under the Sales of Goods Act. They can do what they like, and ask what they like from a legal standpoint.

You do have legal rights under the Sales of Goods Act, and this is the supplying dealers responsibility (not yamaha).

Unfortunately, this case you have to go back to the supplying dealer, it is 'reasonable' to give them the opportunity to correct the problem (in regard to the law), so yes, you have to go to them if they ask. However, Warranty is provided by Yamaha, so you can in theory use any Yamaha dealer

The dealers comment regarding seeing the bike, although there is no obligation to use a main dealer, or the supplying dealer. They have a point, arguable yes, but as they haven't seen the bike then it's very difficult to disprove (if they had seen the bike, and done nothing then that would be different).

I would try a local Yamaha dealer, providing the service is in accordance with Yamaha's instruction, then they should honour the work.

Alternatively, bite the bullet and order a set of stainless spokes and pay to have someone fit them - because if you live by the sea the new ones are going to go the same way...

I was in the same dilemma with my steering head bearings, 900km to the nearest Yamaha dealer meant it was either $300.00 each way on a truck, all up $600.00 or put it on my trailer and tow it, all up 1800km and about $400.00 worth of Diesel. I got a price on the bearings for $60.00 so I just did them myself. In the end the non genuine bearings had a far Superior lower seal and I know they have a good quality and plenty of grease lubricating them. Still a bit annoyed that I only got 4000km out of them.

Well they seem to be okay with pictures to assess problem, but ovbiously stated that i`d need to take to them to get the spokes replaced. So I suppose I cant ask more than that.

Out of curiosity, how much does a full set of replacement stainless go for? Including job to put them in? (even If i get these replaced with `el-cheapo` ones, i`ll still get a couple more years out of them before doing it properly. :)

I think they are about �65 a set, don't know how much to do them all depends where you take it.

I`d imagined there to be a zero on the end of that number for some reason! lol.

Quite reasonable, �130 for the bike, plus costs for installing them..

The last wheel rebuild I had the labour charge was �45.

I was up in touratech 2 weeks ago and he looked in the book and I'm sure he had 3 or 4 different sets all in the �60 to �70 bracket.

Hi,
I don't get the problem. Did you buy a new Ten? Does is matter in the UK where you bought the bike to claim warranty on your bike? I just ask because in Germany it does not matter where you bought the bike. You can claim warranty at any authorized Yamaha Dealer.

Regards
Marcus